Contact Us
It is really important to us that you are absolutely delighted with your service from Focus Beauty salon. If not it is up to us to fix it. Please let us know if your tretment was not up to your expectations. Conversely if you are delighted and wish to let us know, we would love to hear from you too.
Focus Beauty Salon
17 High Street Bromley South, Kent, BR1 1LG.
0203 583 6860

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Arrival Time
In order to have the best experience, we invite clients to arrive 10 minutes early for bookings to ensure there is plenty of time to check in, use the bathroom, fill out any necessary forms and choose from the vast range of colours available. As a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.

Cancellation Policy
At Focus Beauty Salon  we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. We are happy to cancel or reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt failure to notify Focus Beauty Salon within 24 hours will result in the loss of the appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than ten minutes late for their appointments will risk loosing their appointment and being charged in full. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. A no-show and repeat cancellations are required by the system to then only book via our app.

Group Bookings
Groups of 3 or more will require a 50% deposit made via PayPal. An invoice will be sent for the booking and once the deposit is settled the booking will be made. We will require 48 hours in order to change or cancel the booking and deposits are calculated according to each treatment.

Treatment Bundles
All treatments purchased as a bundle must be paid for in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. All treatment bundles must be redeemed within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Treatment bundles that have expired will not be extended.

Gift Vouchers
If paying with a gift voucher you must give details at time of booking. Gift vouchers must be presented at reception upon arrival for the booked treatment. Failure to attend an appointment will result in full or partial payment for your visit to be deducted from your gift voucher. We will however honour the remaining balance of the voucher for future use.
Gift vouchers are valid for a period of 06 months. Focus Beauty Salon will not accept responsibility for lost, stolen or damaged gift vouchers.
Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given, but the balance will remain on the voucher until its expiry date.
Lost Property
We ask clients to look after their property while at Focus Beauty Salon as we are unable to take responsibility of items left unattended. Please note bag clips are available for use.
Nail Aftercare Service
In the event you chip your nails within three days after lacquering (four days for gel polish), please report this with a photo to info@focusbeautysalon.com and we will offer you a free touch-up on the effected nails within seven days. Outside this period there will be a small fee, please refer to price list.

Medical Conditions
Please inform to your therapist of any medical condition including prior to booking as some treatments may not be appropriate for you.

Children
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatments.

Hygiene
Salon Hygiene is, of course the utmost importance and to achieve optimal cleanliness all or sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each clients.

Smoke
At Focus Beauty Salon, please note that it is illegal to smoke anywhere in the Salon.

Patch Tests
Tinting services require a patch test 24 hours prior to your first treatment; this is for your safety.
Providing no adverse reactions take place, we will be happy to treat you safely.
Please let us know if you have overly sensitive skin or any specific allergies that may be affected by our treatments or products. We can then arrange a patch test for you to make sure you are being treated safely. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.
We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.
If you are unsure of being able to have a particular treatment, please inform us 24 hours prior to your appointment.

AfterCare for Acrylic Nails
Acrylic Nails remain a firm favourite in nail grooming, but making sure you are reciting good aftercare advice is what will help keep your clients regular.

Keeping acrylic nails immaculate can be easily done by offering the following aftercare advise.

Being a lady of leisure is purely justified by your acrylic nails. Knocking your nails can damage or tear off acrylics, which can be painful and drastically affect the health of your nails. acrylic nails should not damage the natural nail, unless they are pulled off, therefore it is vital to the health of your nails not to do anything too strenuous.

Advise client to be gentle with their acrylic nails for the first 24-48 hours after they are applied. Although Liquid & Powder Acrylic Nails dries in minutes, they are not very strong until the bonding process has been completed. Oxygen can hinder the speed of the drying process so by using a cuticle oil, you help seal the nails, speeding up the curing process.

Always advise clients to remove their nails correctly with Acetone. Clients may be able to pull off their nail, but they will certainly damage the health and quality of their natural nail.

Advise clients not to use moisturiser, sun cream or tanning products which contain Lanolin or Mineral Oil. These will cause Acrylics to weaken and ‘lift’.

If there are any signs of lifting or damage to the nails it is important to advise your client to speak to you as soon as possible. Water and bacteria can accumulate under lifted nails and the effects are not very nice.

Finally, always advise clients to have their infills or re-balance done regularly to keep their acrylic nails looking perfectly immaculate.


Privacy
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.

Data Security
Personal details taken from clients during consultation or booking treatments procedures will kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions or your appointments reminder. If you would rather not receive these please let us know.

Price Alteration
Focus Beauty Salon reserve the rights to alter prices without prior notice.

Refunds
All purchases are final and we are unable to exchange or refund.

Promotions
Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other.
Focus Beauty Salon reserves the right to cancel any promotions running at any given time.

The Right to Refuse Treatments
Please note we reserve the right to refuse treatments; disrespect and rudeness towards Focus Beauty Salon staff will not be tolerated.
Focus Beauty Salon reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.​