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Focus Beauty
  • Please read the following advice as a guide to the aftercare for your treatments at FOCUS BEAUTY SALON. The following guidelines are to help you to get best results from your treatments. If you have any questions between services, or about any other services available at Focus Beauty Salon please call us: 0203 583 6860 or send your query: info@focusbeautysalon.com


Arrival Time
  • In order to have the best experience, we invite clients to arrive 10 minutes early for bookings to ensure there is plenty of time to check in, use the bathroom, fill out any necessary forms and choose from the vast range of colours available. As a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client. 


Our Cancellation Policy
  • At Focus Beauty Salon we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. We are happy to cancel or reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt failure to notify Focus Beauty Salon within 24 hours will result in the loss of the appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than ten minutes late for their appointments will risk losing their appointment and being charged in full. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. A no-show and repeat cancellations are required by the system to then only book via our app.


Our Group Booking policy
  • Groups of 3 or more will require a 50% deposit made via Cash or Credit/Debit Card. An invoice will be sent for the booking and once the deposit is settled the booking will be made. We will require 48 hours in order to change or cancel the booking and deposits are calculated according to each treatment.


Treatment Bundles

  • All treatments purchased as a bundle must be paid for in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. All treatment bundles must be redeemed within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
  • Treatment bundles that have expired will not be extended.


    Gift Vouchers
    • If paying with a gift voucher you must give details at time of booking. Gift vouchers must be presented at reception upon arrival for the booked treatment.
    • Failure to attend an appointment will result in full or partial payment for your visit to be deducted from your gift voucher. We will not be able to extend any remiaining balance of the voucher for future use.
    • Gift vouchers are valid for a period of 06 (SIX) months. Focus Beauty Salon will not accept responsibility for lost, stolen or damaged gift vouchers.
    • Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given.


    Lost Property
    • We always ask clients to look after their property while at Focus Beauty Salon as we are unable to take responsibility of items left unattended. Please note bag clips are available for use.


    Medical Conditions
    • Please inform to your therapist of any medical condition including prior to booking as some treatments may not be appropriate for you.
    • If you have any product reaction or allergic or any other reaction,If If any therapist knows about it, we will require you to provide us your GP confirmation letter.
    • If you fail to provide us your GP confirmation and still you have done your treatment with us and after treatment Focus Beauty Salon and Focus Beauty Salon staff are not responsible.
    • If you fail to provide us your GP confirmation, we may not provide you treatment for health and safety perpose.


    Children
    • Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatments.


    Hygiene
    • Salon Hygiene is, of course the utmost importance and to achieve optimal cleanliness all or sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each clients.


    Smoke
    • At Focus Beauty Salon, please note that it is illegal to smoke anywhere in the Salon.


     Patch Tests

    • Tinting services require a patch test 24 hours prior to your first treatment; this is for your safety.
    • Providing no adverse reactions take place, we will be happy to treat you safely.
    • Please let us know if you have overly sensitive skin or any specific allergies that may be affected by our treatments or products. We can then arrange a patch test for you to make sure you are being treated safely. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.
    • We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.
    • If you are unsure of being able to have a particular treatment, please inform us 24 hours prior to your appointment.


    Aftercare for Acrylic Nails
    Acrylic Nails remain a firm favourite in nail grooming, but making sure you are reciting good aftercare advice is what will help keep your clients regular.

    • Keeping acrylic nails immaculate can be easily done by offering the following aftercare advise.
    • Being a lady of leisure is purely justified by your acrylic nails. Knocking your nails can damage or tear off acrylics, which can be painful and drastically affect the health of your nails. acrylic nails should not damage the natural nail, unless they are pulled off, therefore it is vital to the health of your nails not to do anything too strenuous.
    • Advise client to be gentle with their acrylic nails for the first 24-48 hours after they are applied. Although Liquid & Powder Acrylic Nails dries in minutes, they are not very strong until the bonding process has been completed. Oxygen can hinder the speed of the drying process so by using a cuticle oil, you help seal the nails, speeding up the curing process.
    • Always advise clients to remove their nails correctly with Acetone. Clients may be able to pull off their nail, but they will certainly damage the health and quality of their natural nail.
    • Advise clients not to use moisturiser, sun cream or tanning products which contain Lanolin or Mineral Oil. These will cause Acrylics to weaken and ‘lift’.
    • If there are any signs of lifting or damage to the nails it is important to advise your client to speak to you as soon as possible. Water and bacteria can accumulate under lifted nails and the effects are not very nice.
    • Finally, always advise clients to have their infills or re-balance done regularly to keep their acrylic nails looking perfectly immaculate.


    Nail Aftercare Service
    • In the event you chip your nails within three days after lacquering (four days for gel polish), please report this with a photo to info@focusbeautysalon.com and we will offer you a free touch-up on the effected nails within seven days. Outside this period there will be a small fee, please refer to price list.


    SNS Nail Enhancements / Entensions
    • To ensure that your nails are always at their best you need to return to your nail technician for regular maintenance appointments, every 2-3 weeks for your rebalance. At each appointment you can choose between natural gel (just pink) French (pink & white) or permanent coloured gel.
    • NB: for your own comfort and nail health you should never perform removal of nail enhancements.
    • A qualified nail professional, for health and safety reasons, must remove extensions.
    • You can paint polish over your nails. However, always use a NON-Acetone based nail polish remover.


    To prolong the look of your nails
    • Wear protective gloves when washing up, gardening and housework.
    • Please dry your hands thoroughly after getting them wet.
    • Use cuticle oil regularly, especially at night and use a good hand cream.
    • Your nails should be treated as jewels not tools!
    • Don’t pick or bite around the cuticles, this will cause lifting and damage your nails.
    • If lifting occurs, do not pick the gel. Instead, return to your nail technician for professional maintenance and repair, please note individual nail replacements are available between rebalances (infill). Please note there is an appointment charge for nail repairs.
    • Follow the advice of your nail technician. If you have any questions or problems regarding your nail enhancements, always contact a Focus Beauty Salon technician.


    Gelish
    • Use cuticle oil regularly – rub it all around your cuticle and onto the nail itself. Use at least twice daily (on your toes as well as fingers), this keeps your nails supple but strong and nourishes them. You can buy small bottles of cuticle oil from Focus Beauty that last a long time.
    • Avoid hand creams containing lanolin as these may cause the product to lift as will extensive use of alcohol cleansing gels.
    • Wear rubber gloves when using cleaning products and washing up. You should do this anyway even if you don’t have anything on your nails, as chemicals are very harsh to the skin and soaking nails in water is often damaging to them.
    • Wear gloves when gardening/decorating.
    • Do not pick, cut, file or bite your nails. This will not only damage the product, but could harm your natural nails. Once the ‘seal’ of the Gelish is broken it becomes vulnerable to breaking and lift.
    • If you have been heavy handed and damaged your Gelish gel nail polish (it is not infallible!) you can make an appointment to have it repaired, please book a gelish nail replacement appointment. Please note there is an appointment charge for nail repairs.
    • Always have the product removed professionally to avoid any natural nail damage. Peeling or picking Gelish from your nails will remove a couple of layers of nail with it too.
    • Avoid intense heat for 24 hours after application, so don’t use a sauna or sunbed as it may cause heat spikes on your gel nails, and will fade your colour!
    • Always wash your hands, nails and cuticles carefully after applying sun cream and self tanning lotions. Some makes of sun cream contain ingredients , which if left, will impair your Gelish colour possibly making it fade. Gelish is porous. Self tanning lotion, hair colour and other products containing colour will discolour your Gelish. Please note that discoloured Gelish is not subject to rework.


    Manicure and Pedicure
    • Leave adequate time after your treatment to allow your nails to dry before leaving.
    • For pedicures wear open toe shoes.
    • Do not use your nails as tools.
    • To prolong the life of your varnish, wear protective gloves when washing up, gardening and housework.
    • Massage cuticles with cuticle oil and use a good quality hand cream daily.
    • Use non-acetone based varnish remover.
    • Use a nail file to gently smooth any chips.


    Waxing
    • Please note: A small amount of soreness, small bumps and redness can occur after waxing, especially if it is your first wax. Symptoms will naturally subside over the next 24-48 hours. If you experience persistent redness or irritation, apply a cold compress. If you have any questions, please do not hesitate to contact us on 0203 583 6860.
    • A small amount of re-growth after a week or so is normal as it can take up to 4 treatments for your hair growth cycle to get to the right stage to give you the best results.
    • Maintenance is the key to a great smooth result:
    • To prevent ingrown hairs: starting a few days after your appointment, gently scrub the skin 3 times a week in the bath or shower using a loofah or exfoliating mitt. Also moisturise the area every day, which will keep the skin supple and help new hairs to grow through normally.
    • Please note we reserve the right to refuse treatments; disrespect and rudeness towards Focus Beauty Salon staff will not be tolerated.
    • Focus Beauty Salon reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.​
    • Before your appointment, please make sure your hair is at least 1⁄2 cm long before the hairs can be successfully removed and please do not shave between your appointments. To maintain your smooth appearance, we recommend regular waxing every 4-6 weeks.
    • Keep the waxed area clean and avoid heat and friction during the 24-48 hours after your appointment. We recommend that during this time you:
    • Avoid HOT baths or showers.
    • Avoid steam treatments e.g. saunas or hot tubs.
    • Avoid tanning e.g. Sunbeds or Fake Tan.
    • Avoid sport, gym work or other exercise.
    • Completely avoid touching the treated area with unwashed hands.
    • Wear clean, loose fitting clothes.
    • Completely avoid swimming.
    • Do not apply deodorants, body sprays, powders, lotions or other products to the area, other than those recommended by your Focus Beauty Therapist.
    • To soothe and protect the skin, apply an antiseptic cream or Aloe Vera product to the waxed area regularly for 3 days following your treatment.
    • You may notice a small amount of re-growth after a week or so. It can take up  to 4 treatments for your hair to get on a growth cycle that gives best results.


    Eyelash Tinting
    For allergy purposes a patch test will be necessary 24 hours before treatment. Although we are persistent in making sure there is no trace of tint remaining, this can sometimes happen. If it does, use a wet cotton pad to remove any excess that may have remained on the area.
    • Don’t rub your eyes.
    • Avoid heat treatments for 24 – 48 HOURS.
    • Avoid Tanning e.g. sunbeds/sunbathing for 24- 48 hours, as this fades the tint.
    • Please avoid putting your contact lenses back in for 24 hours after treatment.
    • Avoid applying make-up and avoid any other eye treatments for at least 24 hours after your treatment.


    Eyelash Extensions
    Allergic reactions to our professional Lash Perfect products are rare. However, if you experience soreness, swelling or puffy eyes take an anti-histamine (as long as you are not allergic to anti-histamine or any other ingredients in the product) and call Focus Beauty on 0203 583 6860 to discuss.
    • Avoid exposing Professional Lash Perfect Eyelash Extensions to water for 12-24 hours after the application. If washing the face, use care and avoid splashing water or cleaner in the eye area.
    • DO NOT swim, shower, use hot tubs, or steam rooms for the first 12-24 hours.
    • Avoid contact between moisturisers, eye creams, or makeup removers and the Professional Lash Perfect Eyelash Extensions. Any cosmetic product or cleanser containing glycols, organic solvents, or urea should be avoided. Products such as these can potentially break down the adhesive bond and shorten the duration of time the extensions stay on. Products with high concentrations of alcohol should also be avoided.
    • If you feel you need mascara use only Professional Lash Perfect approved water-soluble mascara on your eyelash extensions. Waterproof mascara should NOT be used. Note that repeated use of any mascara, including Professional Lash Perfect mascara may shorten the lifespan of Professional Lash Perfect Eyelash Extensions.
    • Curling of Professional Lash Perfect Eyelash Extensions is not recommended. Because the extensions come pre-curled, additional curling is not necessary and doing so may shorten the lifespan of the extensions by compromising the adhesive bond.
    • Avoid rubbing your eyes or pulling on your extensions. Any action which repeatedly puts stress or strain on your Professional Lash Perfect Eyelash Extensions will cause them to come off prematurely.
    • Eyelashes are normally shed on a regular basis, thus multiple extensions may be lost on any given day.
    • Visit your technician for touch-ups every 3-4 weeks.
    • Professional Lash Perfect extensions can be easily removed at Focus Beauty Salon, we strongly advice you to do not attempt to remove them yourself.
    • If you do so after Focus Beauty are not responsible for any cause.


    Massage
    • Drink plenty of water.
    • Avoid swimming / sauna / steam room and the gym for 24 hours after your massage.
    • Avoid tea / coffee or caffeinated drinks for 24 hours.
    • Regular massages every 4-6 weeks can help to relieve tension, stress and aches and pains.


    Facials
    • Drink plenty of water.
    • Avoid swimming / sauna / steam room and the gym for 24 hours after your facial.
    • Avoid tea / coffee or caffeinated drinks for 24 hours.
    • Avoid make up, fake tan and perfumed products for 24 hours.
    • Cleanse, tone & moisturise every day.  Exfoliate 2-3 times per week.
    • No facial waxing for 24 hours.
    • Regular facials every 4-6 weeks are recommended to maintain the benefits of your facials.
    • If you experience any reactions apply a cold compress and seek advice from your GP or call Focus Beauty to speak to a therapist.


    Privacy
    • Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.


    Data Security
    • Personal details taken from clients during consultation or booking treatments procedures will kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions or your appointments reminder. If you would rather not receive these please let us know.


    Price Alteration
    • Focus Beauty Salon reserve the rights to alter prices without prior notice.


    Refunds
    • All purchases are final and we are unable to exchange or refund.


    Promotions

    • Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other.
    • Focus Beauty Salon reserves the right to cancel any promotions running at any given time.


    The Right to Refuse Treatments

    • Please note we reserve the right to refuse treatments; disrespect and rudeness towards Focus Beauty Salon staff will not be tolerated.
    • Focus Beauty Salon reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.​


    Thank you for your co-operate with Focus Beauty Salon and with Staff.

    Focus Beauty really appreciate your fully co-operation with us.